Returns & Exchanges

Return Policy – In-store & Online

If you are not completely satisfied with your purchase, you may return it within 30 days.* Big Lots monitors return activity for abuse through the use of a third-party service and reserves the right to limit returns or exchanges at Big Lots in all instances. All returns are subject to validation and approval at Big Lots’ discretion. We may ask you for a driver’s license or government ID to verify your identity.

*To ensure a quick refund or exchange, please return in the original packaging with the receipt, packing slip, or confirmation email with order number (Biglots.com orders). In most cases, your refund will automatically go back to the original form of payment used for the purchase.

Shipping, delivery and handling fees may not be refundable.

 

Returning Merchandise

There are two easy ways to return merchandise at Big Lots::

In-store Return:

  • Please bring the item, along with the receipt, all packaging, paperwork, parts and accessories, to any Big Lots store
    • We can help locate lost receipts within 30 days of the original purchase if a credit card or Big Rewards account was used during the transaction
    • If the receipt cannot be located, the refund will be issued in the form of a merchandise credit (gift card) valid for in-store use only
  • Present the item to a store associate for assistance

Mail Return:

  • View your Order History by logging on to your account or entering your email address and order number
  • Click on the order number for the item you want to return. Your order number is on the reverse side of the packing slip and on your order confirmation email
  • From your order details page, click “Return Item”, select the items you would like to return. We will generate your return documents and provide instructions for sending back your package
  • Note: exchanges can be made in-store only

Return Rules & Restrictions

  • Big Lots monitors return activity for abuse through the use of a third-party service and reserves the right to limit returns or exchanges at Big Lots in all instances.
  • All returns are subject to validation and approval at Big Lots’ discretion.
  • We may ask you for a driver’s license or government ID to verify your identity.
  • After 30 days, the refund will be issued in the form of a merchandise credit (gift card) valid for in-store use only
  • No receipt returns will be refunded less 20% of the current selling price and issued in the form of a merchandise credit (gift card) valid for in-store use only
  • The value of coupons used is non-refundable
  • If you buy an item in one location and return it in another, the sales tax refund may vary
  • If returning a gift, the refund will be issued in the form of a merchandise credit (gift card) valid for in-store use only
  • After the return period, all items covered by a manufacturer’s warranty (i.e., electronics) should be returned according to the warranty terms
  • Items purchased in a Big Lots store may not be returned by mail or via biglots.com
  • Shipping, delivery and handling costs, giftwrap costs, and other similar charges are non-refundable, except as described in the Damaged, Defective or Incorrect Items section below
  • You are responsible for return shipping and handling costs, except as described in the Damaged, Defective or Incorrect Items section below
  • Open airbeds cannot be returned. They can only be exchanged for a similar item. 
  • A photo may be required to complete your return.
Progressive Easy Leasing:

Items acquired at Big Lots through lease-to-own transactions are not eligible for return or refund under Big Lots’ normal return policy. The return date printed on the receipt does not apply. For the return or refund of items acquired through lease-to-own transactions, please see your Leasing Agreement or contact Progressive Leasing at 877-898-1970 to determine if the product is eligible for return or refund and, if appropriate, to begin the return or refund process.

Special Order Program:

Additional restrictions apply when returning items purchased through Big Lots' Special Order Program. Please see your Special Order Terms & Conditions for details.

Big Delivery

If you do not wish to return an item delivered to you via BIG! Delivery to a Big Lots store, contact our Customer Care Support Center at 1-866-BIG-LOTS (244-5687) for assistance. Additional fees may be applied.

Price Adjustments:

Please refer to our Price Promise for information regarding price adjustments.

Damaged, Defective or Incorrect Items

If you receive a damaged or defective item or an item different than what you ordered, return the item for a refund or exchange. Your shipping charges will be refunded.

Questions?

If you have questions regarding this Return Policy, please review our Frequently Asked Questions (FAQ) or contact our Customer Care Support Center at 1-866-BIG-LOTS (244-5687). When contacting our Customer Care Support Center, please be prepared to provide your email address or Big rewards number so that we may better assist you.